FAQs

WHAT ARE THE SHIPPING FOR FRANCE?

Free for all purchases of 49 Euros.

WHAT ARE THE SHIPPING FEES FOR ABROAD?

Free for all purchases of 49 Euros

For special requests, please send an email at : contact@wizeandope.com
Custom duties may be added to this price, if so, they will have to be borne by you;

HOW LONG DOES IT TAKE FOR THE ORDER TO BE DELIVERED IN FRANCE AND EUROPE* ?

It takes about 1 to 3 days using an express transport.
* Germany, Austria, Belgium, Cyprus, Denmark, Spain, Finland, Greece, Italy, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Republic of Ireland, United Kingdom.

HOW LONG DOES IT TAKE FOR THE ORDER TO BE DELIVERED IN THE USA AND CANADA?

It takes about 1 to 3 days by UPS.

HOW LONG DOES IT TAKE FOR THE ORDER TO BE DELIVERED IN THE REST OF THE WORD OR THE OTHER EUROPEAN COUNTRIES*?

It takes about 1 to 5 days by UPS. It can take longer depending on which country the order is delivered to.
*South Africa, Argentina, Australia, Brazil, Bulgaria, Canada, China, Estonia, Hungary, India, Japan, Lithuania, Romania, Czech Republic, Russia, Slovakia, Slovenia, Switzerland etc…

HOW CAN I TRACK THE SHIPMENTS?

Please send us an email at contact@wizeandope.com. Or directly here: Order Tracking

HOW CAN I BE AWARE OF THE PROGRESS OF THE PREPARATION OF YOUR ORDER?

In order to be aware of the preparation of your order, please send us an email at contact@wizeandope.com. Or directly here: Order Tracking

WHAT IF I HAVE A QUESTION REGARDING THE PAYMENT?

For any question regarding the payment, please send us an email at: contact@wizeandope.com.

HOW CAN I CANCEL AN ORDER?

To cancel an order which has been placed and confirmed, please send us an email at: contact@wizeandope.com.

HOW CAN I BE REFUNDED?

If you wish to be refunded, please send us an email at: contact@wizeandope.com.

HOW CAN I BE REFUNDED?

If you are unhappy with your purchase, you need to return it to us within 15 days to the following address, and make sure to send it as you have received it (pouch / tag + invoice).

Wize and Ope
Retour INTERNET
103 rue la Boétie 75008 PARIS

The return shipping fees must be borne by you.

UNDER WHICH CONDITIONS?

All the products may be exchanged within a 15-day period. For any additional question, please send us an email at: contact@wizeandope.com.

WHAT SHOULD I DO IF I HAVE RECEIVED A DEFECTIVE OR DAMAGED PRODUCT ?

If a product is defective or damaged, please notify us as soon as possible at the following email address: contact@wizeandope.com.

The procedure to follow will be explained in detail.