These conditions are made between the customers and the wizeandope.com website under the company W&O GROUP, 46 RUE CAUCHY, Paris 75015 FRANCE.
Availability : W&O Group will do its best to honor each orders under our available inventory
If a product would not be available, we will send you the money back, within 15 days after receiving your payment
Payment options : W&O GROUP is giving different payment options such as Visa, MasterCard, Amex, and Paypal, or Payplug
Delivery: The products are shipped around the world, following a shipping list available on our website
Shipping Time: When a product is listed as available , the shipping is made under the following conditions:
A/ The shipping is made in 24 to 48 hours: after your payment is well received and the time to prepare the order.
B/ The delivery we select is Fedex Priority or the same type of express service.
Receiving the oder: Upon receiving your order, we ask you to check if the products are the ones you ordered, and if not, you should let us know within 1 week.
If the packaging is damaged or seems to be missing something, please specify it if possible to the shipping company when signing the documents.
If in any case, the shipping is late for over 7 days, you can cancel you order and ask for a payment back.
We will then pay you back within 30 days maximum.
Sending back the order: If you wish to send us back the goods, you should let us know, and make sure to send them with a tracking service, and make sure that you give the right value to it.
If you wish to send back a product because we did a mistake, you will be paid back the shipping costs.